Legal
Privacy & cookie policy
Last updated: [DATE]. This policy explains what personal information West Wales Recovery collects when you use this website or contact us, why we collect it, and what your rights are.
Who we are
West Wales Recovery is run by [LEGAL NAME — e.g. Lee R. trading as West Wales Recovery, or company name and number], Tremain, Cardigan, Ceredigion, SA43 1SQ. We are the “data controller” for the information described here.
Questions about this policy: email westwalesrecovery@gmail.com or call 07961961623.
What we collect
When you use the contact form
- Your name, phone number and email address
- The service you need, collection and delivery locations, and your message
When you call, email or message us on WhatsApp
- Your phone number or email address, and anything you tell us — for example your location, vehicle details and registration
When you browse the site
- Basic technical information needed to deliver the site securely, such as your IP address, handled by our hosting and security provider
- If you accept analytics cookies: anonymous information about how the site is used [remove if no analytics are used]
How we use it
- To respond to your enquiry, give you a quote and carry out the recovery or transport you ask for
- To keep records of jobs and payments, as the law requires
- To protect the site and the contact form from spam and abuse
We rely on the following lawful bases under UK GDPR: taking steps at your request before entering a contract, and performing that contract; our legitimate interests in running and protecting our business; legal obligations (for example, tax records); and your consent, for optional analytics cookies.
We never sell your information or use it for unrelated marketing.
Who we share it with
We only share what is needed, with companies that help us run the site:
- Cloudflare — website hosting and Turnstile spam protection on the contact form
- Postmark — delivers contact form messages to our inbox
- Google — our email provider (Gmail)
- WhatsApp (Meta) — if you choose to message us on WhatsApp
- [ANALYTICS PROVIDER] — only if you accept analytics cookies [remove if not used]
Some of these providers may process data outside the UK. Where they do, they use approved safeguards such as the UK International Data Transfer Addendum.
How long we keep it
Enquiries that don’t lead to a job are deleted after [12 months]. Job and payment records are kept for [6 years] to meet tax and accounting rules.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw consent at any time. To make a request, contact us using the details above — we’ll respond within one month.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files stored on your device. We only use the cookies needed for the site to work unless you choose to allow others.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Necessary | Remembers your cookie choice and lets Cloudflare Turnstile check the form isn’t being used by a bot. | No — the site needs these |
| Analytics | [ANALYTICS PROVIDER] — helps us see which pages are useful. Only set if you say yes. | Yes — off unless you accept |
You can change your choice at any time.
Changes & contact
We may update this policy from time to time. The date at the top shows when it last changed. If you have any questions, contact us at westwalesrecovery@gmail.com.